Terms and Conditions

By placing an order with us, you are agreeing to accept these terms and conditions. Tap Magician Ltd reserves the right, at any time, to modify, alter, or update these terms of use, and you agree to be bound by such modifications, alterations, or updates on subsequent visits.

If you do not agree with the terms and conditions set out below, you should not use or access this website.

www.tapmagician.co.uk is the website of Tap Magician Ltd, Unit 1 Regents Business Centre, Jubilee Road, Burgess Hill, RH15 9TL, United Kingdom. Registered in England Company No.08275240. VAT No. 198 9439 29

Ordering

When placing an order, you agree that any and all information given is accurate and complete.
Our dispatch time for products is listed on each individual product description. Whilst we endeavour at all times to have our stocks completely up to date on our website, in the unlikely, but not impossible, event that a stock item is shown on the website as being in-stock at time of order but is subsequently found to be out of stock at date of dispatch, we will immediately contact you by email to offer you the choice of waiting until the item is back in stock or alternatively, to offer you a full refund if you prefer.

All UK prices include VAT @ 20%

All Export prices are Ex-Works. Carriage will be added to your invoice for CPT (Carriage paid to yout stated delivery address) terms.

If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published on our web site is incorrect for any reason, we will email you immediately to inform you. You will have the choice of being fully refunded or to pay the outstanding balance.

Cancelling an order

If you have placed an order but then wish to change or cancel it, please contact us as soon as you can, as orders are processed very rapidly through our automated systems for dispatch. We will try our best to make any changes but we cannot guarantee that we will be able to do so as the order may already have been processed and dispatched to you. In such cases, you may have to wait until you receive the order and then follow the normal Returns procedures. Our Returns policy is detailed below.

Delivery of goods

Our dispatch time for products is listed on each individual product description. We deliver internationally. You can view our UK and International delivery prices by clicking here. All Orders are normally dispatched by Royal Mail 1st class post. UK Orders are usually received within 1-2 working days. Unless you order a large quantity, all products are packaged in a small jiffy bag which is letterbox friendly. Orders received by 1pm Monday - Friday are usually dispatched same day.

Orders from our neighbour countries (Neighbour Counties are defined as : ) are sent by Royal Mail standard airmail. The delivery aim for this service is 7-10 working days however please allow up to 30 days for delivery.

Delivery to all other countries are sent by Royal Mail International Signed or International Tracked service. The delivery aim for this service is 7-10 working days however please allow up to 30 days for delivery. We recommend that you do not arrange for a tradesman to install the items until after they have been delivered and checked for damage.

Bespoke products

Bespoke products which have been manufactured to the Buyers instruction will be exempt from cancellation and cannot be returned for a refund or credit.

Returns

Except for Bespoke products as stated above, if you do not wish to keep your purchase you can return the goods in their original condition within 14 days of purchase. You will be responsible for paying the return postage cost. We advise you to at least obtain proof of postage. We do not take responsibility for items which do not arrive back with us. Please contact us by email to notify us that you will be returning the goods.

Items must be returned unused and in the original packaging. Items which have been used or are marked in any way from fitting (e.g spanner or water marks) will not be accepted back by us.

Please post your goods to Tap Magician, Unit 1 Regents Business Centre, Jubilee Road, Burgess Hill, RH15 9TL, United Kingdom along with the packaging label which has all of your order details on it. This label is your proof of purchase and needs to be returned to us unobliterated.

If you wish to exchange your item please include a note requesting the product you wish to exchange for. If there is any outstanding balance to pay we will contact you via email to arrange payment. Any Specially made or modified items are non-refundable.

Returns are accepted within 14 days (from UK customers). We allow an additional 14 days for returns from international customers. Returns outside the 14 days will not be accepted.

Delivery costs are non refundable.

Our terms do not exclude you from your statutory rights.

We will refund your money, excluding postage charges, within 30 days.

Faulty/Damaged goods

If you have received a damaged or faulty item, or an item which you did not order, please contact us by email sales@tapmagician.co.uk with your full name and address outlining the problem so that we can resolve the problem for you. We will determine best way forward on a case by case basis. If there is an error on our behalf we will send out a replacement and will cover the return postage cost.

If your tap is still leaking after changing the valve the problem may lie with the tap block itself, or means you have purchased a valve the wrong size. Please view our frequently asked questions page for further information.

Warranty

We offer a spare parts warranty for 12 months from date of purchase. This means If your tap starts to leak within 12 months we will replace the internal discs and/or end seals. We will send these to you free of charge. Claims outside of this period will not be accepted.

Price Match Promise

If you have found a cartridge sold by another seller online, in the UK, with exactly the same dimensions please contact us on sales@tapmagician.co.uk providing us with the link to the product showing the dimensions/specification and price. The 5% will be discounted from the lower retail price. Normal P&P charges apply.

Copyright

All rights in the site design, text, graphics and other content, interfaces, and the selection and arrangements thereof belong to TapMagician Ltd. All rights are reserved save as set out below. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with TapMagician Ltd or using this site as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication is strictly prohibited. By using this site, you agree to these terms of use.

How to contact us

If you have any queries or concerns to do with our website, please email us at sales@tapmagician.co.uk and we will be happy to answer any questions.